Terms of
service.

1.1The Services are provided by Davide Marzano, trading as Hetim, with registered address at [Baarerstrasse 14, 6300 Zug, Switzerland] (“Hetim”, “we”, “us” or “our”).

1.2These Terms apply to hetim.app, related Hetim pages, accounts, downloads, licensing and activation, Hetim Intelligence, support, purchase and subscription interactions, and any other online feature that refers to these Terms.

1.3Installation and use of Hetim Viewer and Hetim Investigator are also governed by the Hetim End User License Agreement (“EULA”). Our Privacy Policy governs personal data. An order, checkout page or separately signed agreement may contain additional commercial terms.

1.4If documents conflict, a separately signed agreement or specific order controls first, followed by these Terms, the EULA, and policies incorporated by reference, except that mandatory law always prevails.

2.1You accept these Terms by placing an order, clicking an acceptance control, creating or using an account, activating Investigator, using Hetim Intelligence, or otherwise accessing a Service after being given notice of these Terms.

2.2If you act for an organization, you represent that you have authority to bind it. The organization is responsible for its authorized users and their compliance.

2.3You must be at least eighteen years old or the age of legal majority where you live, and legally able to enter into the agreement.

3.1Viewer. Hetim Viewer is a free edition intended to open, explore and review compatible Investigation files. It is not a trial and does not require activation.

3.2Investigator. Hetim Investigator is the paid desktop edition offered as a one-time purchase. A valid Investigator Entitlement is required. Hetim Intelligence is available through a separate optional subscription.

3.3Online services. Hetim may provide licensing, activation, update, support and Hetim Intelligence services. Some desktop functions are local, while online functions require network access.

3.4Availability. We may use reasonable maintenance windows, security controls, capacity limits and provider restrictions. We do not promise uninterrupted access, but will provide paid Services with reasonable skill and care and honor mandatory consumer rights.

4.1Hetim is designed as a local-first application. Complete Investigation files and locally generated reports are normally stored on your device or in storage locations you choose, rather than hosted in your Hetim account.

4.2You retain ownership of data, notes, labels, evidence, reports and other content that you create or import (“Customer Data”). You are responsible for its legality, accuracy, security, backups, retention, access and disclosure.

4.3You grant Hetim a limited right to process only the data reasonably necessary to provide a requested online Service, such as a specific network and address submitted to Hetim Intelligence, technical activation data or support material you voluntarily provide.

4.4You represent that you have the rights and lawful basis needed to process Customer Data and to submit it to a Third-Party Service. You must not submit data that the recipient is not permitted to process.

4.5Do not submit full Investigation files for support unless necessary and expressly requested. Remove or anonymize confidential case information where practical.

5.1You must provide accurate information and keep it current. You are responsible for account credentials, activation tokens, license keys and all activity under your account or Entitlement.

5.2You must promptly notify us at support@hetim.app of suspected unauthorized access, leaked activation credentials or account compromise.

5.3You must not share an account or Entitlement beyond the users permitted by the order, circumvent activation or usage limits, create fraudulent accounts, automate abusive requests or interfere with Service security.

5.4We may use reasonable device, account, usage and fraud signals to administer Entitlements, prevent abuse and comply with law, as described in the Privacy Policy.

6.1An order becomes binding when payment is accepted or when we send an order confirmation, whichever occurs first. We may reject or cancel an order for pricing error, suspected fraud, sanctions restrictions, product unavailability or other legitimate reason. If we cancel after receiving payment, we will refund the affected amount.

6.2The product page and checkout should identify the edition, billing period, total price, taxes, platform compatibility, renewal terms, delivery method and any material usage restrictions. You should review that information before ordering.

6.3Promotional or founding prices apply only for the duration and renewal conditions shown at purchase. A promotion does not create a right to future pricing unless the checkout expressly says otherwise.

7.1Payhip platform. We may use Payhip Limited (“Payhip”) to host product or checkout pages, deliver digital files or links, manage customer access and support recurring billing. Your use of Payhip is also subject to Payhip’s own terms and privacy policy.

7.2Contracting supplier. Unless the checkout expressly identifies another merchant or reseller, Davide Marzano is the supplier and licensor of Hetim. Payhip provides platform and distribution functionality but does not replace this agreement, the EULA or our obligations to you.

7.3Payment processors. Payments may be processed through Stripe, PayPal or another processor supported by Payhip. The processor’s terms and privacy notice apply to payment handling. We do not receive your complete payment-card number.

7.4Order information. Payhip and payment processors may provide us with information needed to fulfill and administer your order, including name, email address, country, product, amount, tax information, payment status, subscription status and transaction identifiers.

7.5Separate third-party terms. A failure or dispute involving Payhip, Stripe or PayPal may also be governed by that provider’s terms. Nothing in those terms reduces mandatory rights you have against us as supplier where applicable.

8.1Hetim Intelligence is a monthly subscription. Checkout shows the recurring price, any introductory offer, renewal terms and included usage. Unless stated otherwise, subscription fees are charged in advance.

8.2Automatic renewal. A subscription renews automatically for successive periods until cancelled. By purchasing, you authorize the payment processor to charge the payment method on file at each renewal, including applicable taxes.

8.3Cancellation. You may cancel through the Payhip customer area, the payment processor’s supported subscription controls, or by contacting support@hetim.app. Cancellation normally prevents the next renewal and does not retroactively cancel the paid period, subject to mandatory law and any checkout promise. Your separately purchased Investigator license continues under the EULA.

8.4Price changes. We may change a recurring price for a future renewal after giving the notice required by law and the checkout arrangement. The changed price will not apply before the effective renewal date stated in the notice. You may cancel before that renewal.

8.5Failed payment. If a payment fails, we or the payment processor may retry the charge, request an updated payment method, suspend paid online features or allow a limited grace period. We will not intentionally prevent you from accessing your own local files solely to coerce payment.

8.6Records. You are responsible for retaining invoices, receipts, EULA and Terms versions, cancellation confirmations and order information.

9.1Prices are displayed in the currency shown at checkout. Taxes may be added, included or collected based on your location, tax status and the applicable payment arrangement.

9.2You are responsible for providing accurate billing and tax information. Business customers are responsible for reverse-charge, withholding, reporting or similar obligations that legally apply to them.

9.3Foreign-exchange fees, bank fees and payment-processor charges imposed by your provider are your responsibility.

10.1Viewer is available as a public download. After an Investigator purchase, Payhip provides access to the installer and the purchase license key.

10.2You are responsible for using a valid email address, checking spam filters, securing download links and downloading or retaining installers within any stated access period.

10.3Investigator requires initial online activation with a valid purchase license key. After activation, local features are available offline. Checking for and downloading Investigator updates requires an internet connection and a valid purchase license key.

10.4Supported public desktop platforms are Windows and Linux. macOS is unavailable. Detailed requirements and supported versions are stated on the product page or Documentation.

11.1Mandatory law. Refund, cancellation, withdrawal and conformity rights vary by location. Nothing in these Terms excludes a right or remedy that cannot lawfully be excluded.

11.2Immediate digital delivery. Where the law permits a withdrawal right to be lost for immediately supplied digital content, the checkout must obtain your prior express consent to begin delivery during the withdrawal period and your acknowledgement that the right will be lost once performance begins. Accepting these Terms alone is not intended to replace any legally required separate consent.

11.3Digital services and subscriptions. A subscription or continuing digital service may be subject to different withdrawal, cancellation and termination rules from a one-time software download. The checkout and applicable law control.

11.4Defects. If the product is defective, materially misdescribed, not delivered or not in conformity with the contract, contact support@hetim.app with the order details. We will provide the repair, replacement, price reduction, refund or other remedy required by applicable law.

11.5Voluntary refunds. Any voluntary refund policy shown at checkout applies in addition to mandatory rights and may contain reasonable eligibility and anti-abuse conditions.

12.1You may use the Services only for lawful investigative, analytical, educational, compliance, evidentiary, research or professional purposes consistent with the EULA and provider terms.

12.2You must not use or assist others to use a Service to:

• violate privacy, data-protection, computer-misuse, surveillance, financial, sanctions, export-control or other laws
• harass, threaten, discriminate against, unlawfully profile or dox a person
• steal, seize, freeze, transfer or access digital assets or accounts without lawful authority
• facilitate money laundering, fraud, extortion, market manipulation, terrorism, sanctions evasion or other criminal activity
• misrepresent an intelligence label or software output as conclusive proof when it is not
• submit malware, exploit code, abusive traffic or content that infringes third-party rights
• probe, attack, disrupt, overload, scrape or circumvent the Services, rate limits, Entitlements or security controls or
• resell, sublicense or make the Services available as a service bureau without written authorization.

12.3Law-enforcement, regulatory or investigative status does not by itself authorize unlawful access or processing. You remain responsible for legal authority, warrants, notices, data-protection obligations and evidentiary procedure.

13.1Hetim Intelligence may automatically supply an initial attribution for a supported node and may reuse approved evidence already stored in an Investigation. Later update checks are initiated by the user, and changed results require approval before replacing current evidence.

13.2Queries may include blockchain network, address, transaction identifier and limited technical information necessary to authenticate, rate-limit, secure and return the result. Processing is described in the Privacy Policy.

13.3Intelligence is provided as investigative context and may be inaccurate, incomplete, delayed, disputed or based on third-party sources. It is not proof of identity, ownership, illegality, sanctions status or culpability.

13.4You must independently verify material conclusions, preserve provenance and timestamps, and use professional judgment before taking action or publishing a report.

13.5Usage allowances, quotas, rate limits and plan-specific access may apply as stated at purchase or in the product interface. We may limit abusive or automated use to protect the Service and other customers.

14.1Investigator may connect to Third-Party Services through built-in public endpoints or using credentials you provide. Your relationship with the provider is separate, and its terms, privacy policy, plan limits, fees and data-use rules apply.

14.2You are responsible for confirming that your provider plan permits commercial use, caching, inclusion in local case files and reports, and any onward sharing you perform.

14.3We do not guarantee any Third-Party Service or blockchain network. Providers may change APIs, remove endpoints, return incorrect data, throttle requests, suffer outages or discontinue support without our control.

14.4Custom provider origins may require machine-local approval. An imported Investigation cannot silently authorize an external destination on your device.

15.1Hetim and its licensors own the Services, Application, websites, Documentation, branding, non-public software, interfaces and related intellectual property. No ownership transfers to you.

15.2Your right to install and use the Application is governed by the EULA. These Terms do not grant a broader software license.

15.3You may not use Hetim trademarks, logos or product names in a way that implies endorsement, partnership or ownership without written permission. Ordinary truthful reference to the product is permitted.

15.4Open-source components remain governed by their applicable licenses.

16.1You may provide suggestions, error reports or ideas. You grant Hetim a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate feedback without restriction or compensation, provided we do not claim ownership of your confidential Investigation data.

16.2Do not submit feedback that you are not permitted to disclose or that requires us to license our products under terms we have not expressly accepted.

17.1We may update the Services, Application, providers, plans and Documentation for security, legal compliance, maintenance, compatibility or product development.

17.2We may discontinue a free feature or integration. For a prepaid paid Service, we will provide notice and any remedy required by the order or mandatory law if a material discontinuation occurs before the paid term ends.

17.3Emergency maintenance, security incidents, force majeure, upstream provider failures and network conditions may cause temporary unavailability.

17.4Support response times and channels are only those expressly stated in an order or support policy. General product documentation and reasonable-effort support do not create a service-level agreement.

18.1We may suspend or restrict an account, Entitlement or online Service for material breach, non-payment, fraud, abuse, security risk, legal requirement, sanctions restriction, excessive automated traffic or harm to others.

18.2Where appropriate and legally required, we will provide notice, reasons and a reasonable opportunity to cure or challenge the decision. Immediate action may be taken for urgent security, fraud or legal risks.

18.3You may stop using the Services and cancel a subscription as described in Section 8. Fees already charged are handled under Section 11 and the applicable checkout terms.

18.4Termination of online access does not transfer ownership of your local Investigation files to us. You remain responsible for keeping your own copies and exports.

18.5Provisions that by their nature should survive, including ownership, restrictions, payment obligations, disclaimers, liability, indemnity and dispute terms, survive termination.

19.1Except for express promises and mandatory law, the Services are provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation to the maximum lawful extent.

19.2We do not guarantee blockchain operation, provider availability, data accuracy, attribution, tracing completeness, exchange rates, legal admissibility, recovery of assets, identification of a person or a particular investigative outcome.

19.3Hetim does not provide legal, financial, investment, tax or law-enforcement advice and does not custody or execute transactions involving digital assets.

19.4You are responsible for professional judgment, independent verification, legal authority, evidence handling, backups and decisions made using outputs.

20.1Nothing limits liability that cannot lawfully be limited, including fraud, wilful misconduct, death or personal injury caused by negligence, and mandatory consumer remedies.

20.2To the maximum extent permitted by law, Hetim is not liable for indirect, special, incidental, punitive or consequential loss lost profit, revenue, business, reputation, opportunity or anticipated savings data loss or corruption digital-asset loss or actions based on an attribution or report.

21.1A business user will indemnify Hetim and its personnel against third-party claims, damages and reasonable costs arising from unlawful Customer Data, infringement, unlawful surveillance, violation of provider terms, misuse of outputs or a material breach of these Terms or the EULA.

21.2This indemnity does not apply to consumers to the extent prohibited by law or to loss caused by Hetim’s own breach, negligence or wilful misconduct.

22.1You must comply with applicable export-control and sanctions laws and must not access, purchase, transfer or use the Services where prohibited.

22.2You represent that you are not a restricted person and will not provide the Services to a restricted party, territory or prohibited end use. We may screen orders and block, cancel or report activity where reasonably required by law.

23.1The Hetim Privacy Policy explains how we process personal data. Payhip, Stripe, PayPal and providers process data under their own notices.

23.2We may send transactional messages relating to orders, security, activation, subscription, legal changes and service operation. Marketing messages are sent only where permitted and can be opted out of, without preventing essential service communications.

23.3Legal notices may be delivered by email to the account or order address, through the Service, or by publication where appropriate. You must keep contact details current.

24.1If you are a consumer, mandatory rights under the law of your habitual residence remain unaffected. Contract terms that conflict with non-waivable rights apply only to the maximum lawful extent.

24.2You may contact support@hetim.app with a complaint. We will attempt to resolve it in good faith.

25.1These Terms are governed by Swiss law, without regard to conflict-of-law principles. Consumers retain mandatory protections under the law of their habitual residence.

26.1We may update these Terms for legal, security, payment, provider or product changes. The updated version will show a new effective date.

26.2For material changes affecting an active paid subscription, we will provide notice within the period required by law and will not retroactively change completed transactions. Continuing to use the affected Service after the effective date constitutes acceptance where permitted by law.

26.3If you do not accept a material change, you may stop using the affected Service and cancel renewal, subject to any mandatory remedy.

27.1Assignment. You may not assign these Terms without written consent. We may assign them as part of a merger, reorganization, financing or transfer of the Hetim business, provided mandatory rights are preserved.

27.2Severability. If a provision is invalid, it will be limited to the minimum extent necessary and the remaining provisions continue.

27.3No waiver. Failure to enforce a provision is not a waiver.

27.4Entire agreement. These Terms, the EULA, Privacy Policy, order and any signed agreement form the entire agreement for the Services. A signed agreement or specific order controls over conflicting standard terms.

27.5No third-party beneficiaries. Except where expressly stated, no third party has a right to enforce these Terms.

27.6Language. The English version controls to the extent permitted by law. Translations may be supplied for convenience or legal compliance.

27.7Electronic contracting. You consent to electronic records, signatures, invoices and notices to the extent permitted by law. Retain a copy of the version accepted at purchase.