End user
license.

2.1You accept this EULA by installing, activating, accessing or using the Application, or by clicking an acceptance control presented during purchase, installation or first launch.

2.2If you accept this EULA for an organization, you represent that you are authorized to bind that organization. In that case, “you” includes the organization and its authorized users.

2.3This EULA, the applicable order or checkout confirmation, and any edition-specific terms presented at purchase form the complete license agreement for the Application. The Hetim Terms of Service separately govern online services, accounts, checkout, Hetim Intelligence and subscriptions.

3.1Viewer. Subject to this EULA, Hetim grants you a limited, non-exclusive, non-transferable, revocable license to install and use Viewer without charge for internal personal, professional, business, educational or review purposes. Viewer is not a trial and does not require activation.

3.2Investigator. Subject to payment and a valid Entitlement, Hetim grants you a limited, non-exclusive, non-transferable, revocable license to install and use Investigator under a one-time purchase. The permitted users, devices and features are those stated in the order, checkout or Entitlement. The optional Hetim Intelligence subscription is governed by the Terms of Service.

3.3Copies. You may make a reasonable number of backup copies of the installer and Documentation for your own permitted use. Every copy must retain all copyright and proprietary notices.

3.4No sale. The Application is licensed, not sold. Except for the limited rights expressly granted, Hetim and its licensors retain all right, title and interest in the Application and related intellectual property.

4.1Viewer and Investigator are different editions. Viewer is intended to open and review compatible Investigations. Investigator provides the paid professional functions included in the applicable Entitlement.

4.2Feature descriptions, supported providers and system requirements are stated on the relevant product page, Documentation or order. You are responsible for checking compatibility before purchase, subject to any mandatory consumer rights.

4.3Publicly supported desktop platforms are Windows and Linux. macOS is not currently supported.

4.4We may improve, replace, add, remove or discontinue features where reasonably necessary for security, legal compliance, interoperability, maintenance or product development. We will not use this clause to remove mandatory rights or materially reduce a prepaid consumer service without the remedies required by law.

5.1Except where applicable law expressly permits the activity despite this restriction, you must not:

• sell, sublicense, rent, lease, lend, host, publish, redistribute or otherwise make the Application available to a third party
• share an Entitlement, activation credential or paid account beyond the users permitted by the order
• copy, modify, translate, adapt or create derivative works of the Application except as expressly authorized
• reverse engineer, decompile, disassemble or attempt to derive source code, algorithms, private keys or non-public interfaces
• circumvent licensing, activation, feature restrictions, usage controls, digital signatures or security protections
• use the Application to build, benchmark or train a competing product using non-public elements of the Application
• remove or obscure copyright, trademark, attribution or proprietary notices
• use the Application in a way that violates law, third-party rights, provider terms, sanctions, export controls or this EULA or
• use the Application for unlawful surveillance, harassment, theft, unauthorized access, discrimination, market manipulation, asset seizure without authority, or any purpose that facilitates crime or abuse.

5.2You may publish fair and accurate reviews and ordinary performance observations. You must not disclose confidential pre-release material, security keys or non-public vulnerability details in a way that creates avoidable harm.

6.1Hetim is designed as a local-first application. Investigation files, Workspaces, notes, graphs, evidence and locally generated reports are normally stored on your device or in storage locations you choose.

6.2You own your Investigation content and remain responsible for its legality, accuracy, retention, access controls, backups and authorized disclosure. Hetim does not acquire ownership of your case data merely because it is processed by the Application.

6.3Recovery and autosave features reduce the risk of accidental loss but are not a substitute for independent backups. You must maintain appropriate backups and test that important files can be restored.

6.4You must not place passwords, private keys, seed phrases, payment credentials or other secrets into Investigation fields unless a feature expressly requires it and is designed to protect them. Never enter cryptocurrency seed phrases or private keys into Hetim.

7.1Investigator may allow you to use your own API keys or accounts for supported Third-Party Services. You are responsible for obtaining lawful access, complying with the provider’s terms, selecting an appropriate plan and paying the provider’s charges.

7.2Provider credentials are intended to be stored separately from Investigation files using operating-system credential storage where supported. You remain responsible for device security and for revoking credentials that may have been exposed.

7.3When you use a Third-Party Service, blockchain addresses, transaction identifiers, network details and related request data may be sent directly to that provider. The provider’s terms and privacy policy apply. Hetim does not control the provider’s availability, content, changes, rate limits or security.

7.4Links or integrations do not constitute an endorsement or guarantee. We may suspend or remove an integration where necessary to comply with law, provider restrictions, security requirements or technical changes.

8.1Hetim Intelligence may provide labels, entity types, tags, confidence information, provenance and other investigative context. An initial attribution may be applied when a supported node is added. Checks for later updates are user-triggered, and changed results require approval before replacing the current Investigation evidence.

8.2Intelligence results are investigative leads and context, not automatic proof of ownership, identity, criminal conduct, legal status, sanctions status or liability. You must independently assess sources, dates, confidence, contradictory evidence and applicable legal standards.

8.3Blockchain addresses may be shared, reused, controlled by services, reassigned operationally, or incorrectly attributed. Data can be incomplete, delayed or wrong. You are responsible for the conclusions, reports, decisions and actions based on the Application or its outputs.

8.4You must not present an attribution as a proven fact when the available evidence does not support that conclusion. You should preserve provenance, lookup dates, uncertainty and investigator reasoning in reports.

9.1Subject to this EULA, you may use, reproduce and share reports and other outputs you create with the Application for lawful personal, professional, investigative, evidentiary, educational or business purposes.

9.2You are responsible for reviewing every output before relying on or distributing it. The Application does not determine legal admissibility, evidentiary weight, regulatory compliance or the correctness of an investigative conclusion.

9.3Third-party data included in an output may remain subject to the provider’s license, attribution, redistribution and usage restrictions. You must comply with those restrictions.

10.1We may provide updates, patches or new versions. Some updates may be required to maintain security, compatibility, online-service access or file-format support.

10.2You should install security updates within a reasonable time and keep your operating system and providers supported. We are not responsible for issues caused by unsupported environments, unauthorized modifications or refusal to install critical updates, except where mandatory law provides otherwise.

10.3Support, maintenance and update rights are only those stated in the applicable order, product page or support policy. Free editions may receive limited or no individualized support. Access to protected Investigator updates requires an internet connection and verification of the Investigator purchase license key.

10.4Security issues should be reported privately to support@hetim.app. Do not publicly disclose an unremediated vulnerability in a way that materially increases harm before a reasonable remediation period has elapsed.

11.1The Application may include open-source or third-party components governed by separate license terms. Those terms apply to the relevant components and may grant rights in addition to this EULA.

11.2Where an applicable third-party license conflicts with this EULA for a particular component, the third-party license controls for that component only. Required notices are provided in the Application, Documentation or accompanying notice files.

12.1Our handling of personal data in connection with accounts, licensing, Hetim Intelligence, support and websites is described in the Hetim Privacy Policy at Hetim Privacy Policy.

12.2You are responsible for having a lawful basis and appropriate safeguards for personal data that you place in Investigations or send to providers. If your organization uses Hetim for investigations, it will generally determine the purposes and means of processing its local case data.

13.1This EULA continues until terminated. Your Investigator license depends on the applicable purchase Entitlement.

13.2You may terminate by ceasing use and uninstalling the Application. The Terms of Service and checkout govern cancellation of a Hetim Intelligence subscription.

13.3We may suspend or terminate an Entitlement for material breach, fraud, non-payment, unlawful use, sanctions restrictions, security abuse or circumvention, after notice and a reasonable opportunity to cure where appropriate and required by law.

13.4On termination, you must stop using paid features and delete copies that you are no longer permitted to retain. Termination does not transfer ownership of your local Investigation files to Hetim. Where technically supported, compatible files may remain reviewable using Viewer.

13.5Sections concerning ownership, restrictions, user responsibility, disclaimers, liability, indemnity, governing law and general provisions survive termination.

14.1You must comply with applicable export-control, sanctions, anti-money-laundering, anti-corruption and other laws relevant to your access, location, customers, end users and end use.

14.2You represent that you are not prohibited from receiving the Application and will not provide it to a restricted person, territory or end use. Hetim may block or terminate access where reasonably necessary to comply with legal obligations.

15.1For paid services, Hetim will provide the Application and related services with reasonable skill and care. If mandatory consumer law applies, you also have the statutory rights and remedies that cannot be excluded.

15.2Except for express promises in this EULA, an order and mandatory law, the Application is provided “as is” and “as available”. To the maximum extent permitted by law, Hetim disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation.

15.3Hetim does not warrant the accuracy, completeness, timeliness or continued availability of blockchain data, third-party data, intelligence, labels, exchange rates, protocols, providers or investigative conclusions.

15.4Hetim is not legal, financial, investment, tax or law-enforcement advice and does not execute, recover, freeze or transfer digital assets.

16.1Nothing in this EULA excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, gross negligence where applicable, death or personal injury caused by negligence, or mandatory consumer remedies.

16.2To the maximum extent permitted by law, Hetim is not liable for indirect, incidental, special, punitive or consequential loss loss of profits, revenue, business, opportunity, reputation or anticipated savings loss or corruption of data loss of digital assets or actions taken in reliance on an attribution or report.

16.3The exclusions and caps apply whether liability arises in contract, tort, negligence, statute or otherwise, and even if a remedy fails of its essential purpose, to the extent permitted by law.

17.1If you use the Application in the course of business, you will indemnify Hetim and its personnel against third-party claims, damages and reasonable costs arising from your unlawful Investigation content, infringement of third-party rights, breach of provider terms, unlawful surveillance, misuse of outputs, or material breach of this EULA.

17.2This section does not apply to a consumer to the extent prohibited by consumer law and does not require indemnification for losses caused by Hetim’s own breach, negligence or wilful misconduct.

18.1If you are a consumer, mandatory rights under the law of your habitual residence remain unaffected. Any provision that conflicts with a mandatory consumer right applies only to the maximum lawful extent.

18.2Nothing in this EULA removes statutory remedies for failure to supply digital content or services in conformity with the contract, required security updates, defects, delay or other non-performance.

19.1This EULA is governed by Swiss law, without regard to conflict-of-law rules. If you are a consumer, this choice does not deprive you of mandatory protections under the law of your habitual residence.

20.1Assignment. You may not assign or transfer this EULA or an Entitlement without our written consent, except where mandatory law permits. We may assign this EULA as part of a merger, reorganization, financing or transfer of the Hetim business, provided your mandatory rights are preserved.

20.2Severability. If a provision is invalid or unenforceable, it will be limited to the minimum extent necessary and the remaining provisions continue in effect.

20.3No waiver. A failure to enforce a provision is not a waiver of that provision or any later breach.

20.4Entire agreement. This EULA and the documents expressly incorporated into it constitute the entire agreement about the Application license and supersede prior statements on that subject. An individually signed agreement or order controls over conflicting standard terms.

20.5Language. The English version controls to the extent permitted by law. A translated version may be provided for convenience or where required by law.

20.6Electronic records. You consent to electronic contracting, records and notices to the extent permitted by law. You should retain a copy of the version you accepted.